Returns Policy

We hope you love your parcel and that you are over the moon with your order. Not the perfect fit after all? Not a problem. On the rare occasion you may need to return an item please follow the advice below. 

Returning an item 

Please send the item back within 14 days of placing an order. Upon receiving the goods from you we will issue you a full refund to the card you paid with once we have checked the returned items. Full refunds will be issued, minus any initial postage costs as long as the following requirements are met. Please note refunds can take up to 30 days depending on your bank. Our refund policy applies to all website, social media, PayPal and telephone sales.  

Return Criteria 

Item is returned unworn, unwashed and all the tags must be attached and there are no other signs that the item has been worn. 

A copy of your order or returns slip is required to identify your order. If you do not have this then please email hello@fleurandflora.com 

Cost of return postage is the customers responsibility. We recommend using an signed for insured delivery service for your protection, but this is not necessary so long as you ask for a proof of postage slip from the post office. If a return does not reach us and you do not have proof of postage unfortunately we will be unable to refund you. If you do have your proof of postage we can instruct you how to make a claim with Royal Mail.

Any postage costs paid when sending out your order will not be refunded. 

All returns must be sent to RETURNS: FLEUR & FLORA, 20 Market Street, Hebden Bridge, HX7 6AA